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Services:

• COMPUTER REPAIR SERVICES
• (MAC AND WINDOWS)
• PC INSTALLATION
• NETWORK & MAINTENANCE
• DSL & T1 INSTALLATION & MAINTENANCE
• ANALOG & DIGITAL CABLE INSTALLATIONS
• CONSUMER ELETRONICS INSTALLATIONS
• WI-FI HOTSPOT INSTALLATION
• LOCAL AREA NETWORKING
• HOSPITALITY NETWORKS
• VOIP INSTALLATIONS
• DIGITAL SIGNAGE
• NETWORK WIRING & CUSTOM WIRING

Whatever your needs are, PC Techs makes it work for you.

T1/DSL/VOIP Customer Premise Equipment (CPE) Installations

Everywhere that you have customers, PC Techs is able to dispatch field technicians that represent your company competently and professionally. PC Techs can install equipment, run inside wiring, and resolve site troubles anywhere in the United States and other countries with a low price. PC Techs employs many direct field technicians and has large number subcontractors throughout North America. Every field technician dispatched by PC Techs is equipped with a laptop, comprehensive toolkit, inside wiring (IW) tools, and IW materials. All PC Techs field technicians have access to sniffers, T-BERD testers, LAN analyzers, and protocol analyzers for specific requirements.

Both PC Techs employees and subcontractors are managed by the PC Techs central support, which dispatches 24x7 The PC Techs central supports is responsible for dispatching field technician, logging on and off site, quality assurance, and fully documenting the activities and results of each job. Your specific job requirements and test-and-acceptance procedures are maintained at the PC Techs central support, which assures each field technician will follow your requirements while onsite. The PC Techs central support can also offer enhanced acceptance testing to alleviate strain on your call center as well as private label Tier I and II support directly to your customers and engineers.

At PC Techs, you have a single point-of-contact for the coordination of the service, support, and maintenance of your account. In addition to intensive sales support, PC Techs offers a single contact number for jobs 24 hours a day and a clear escalation path up to the highest level. The PC Techs central support offers a central tracking system.

PC Techs is priced for your profitability. By relying heavily on automation, PC Techs is able to keep overhead and superfluous expenditures to a minimum. These efforts reward you by maintaining pricing at fair and competitive Tier 2 & 3 rates that offer you significant margins, if resold, or substantial savings, if internalized.

PC Techs's field services are private labeled and can be branded by your company, offering a unified image to your customers. Working on your behalf, PC Techs can perform a variety of customer premise equipment (CPE) installations, including the installation of all manner of routers, switches, channel banks, multiplexers, CSU/DSUs, modems, ATAs, PBX, and access devices. All PC Techs field technicians possess a wide knowledge base for the installation, configuration, troubleshooting, and maintenance of most CPE types that support voice and/or data services.

PC Techs field technicians are trained in commercial and residential voice and data inside wiring (IW) and are fully prepared to perform extensive inside wiring (EIW), Category 5 & 6 LAN cabling, and xDSL, ISDN, DDS, T1, T3, PBX, Voip and Fiber demarc extensions. PC Techs field services personnel use National Electric Code (NEC) as the standard for all IW installation and complete any IW in accordance to local and building fire safety codes. As a complement to the network services, PC Techs field technicians are accomplished in the installation of point-of-sale (POS) equipment and most commonly used network devices. PC Techs central support is available to respond quickly to trouble tickets, maintenance jobs, de-installations, and equipment retrievals as a means of helping you manage your current customers. PC Techs also offers installation and maintenance services in the central office (CO) environment.

PC Techs is able to represent your company everywhere in North America where you have customers. The consistent quality and breadth of services provided by PC Techs are priced for your profitability, are centrally managed by the PC Techs central support, tracking system.

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